Loud glitch when switching from analog out on 9320 to the mains

I have recently bought 2xW371A with 2x9315B and a 9320 controller and all is working well, I have my protools workstation trolley away from the console and I have a pair of ilouds for monitoring when editing, I have them connected to the analog output of the 9320, it all works as it should apart from a few milliseconds of full volume when I use the group preset to switch back to the mains, it is very loud and I have to be careful to make sure I stop the audio before switching to avoid damaging the ilouds.

It sounds as it it momentarily allows full scale through.

I have a video of it if it helps

 

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Comments

2 comments
  • Jani Oksanen Community moderator Community manager
    Master (Platinum)

    Hi John,

    We will send you e-mail and ask few additional questions, and we will do our best to help! 

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  • Aapo Talvensaari

    Jani Oksanen, while I understand that personal contact and support feels for a single user/customer like a good service (also in that case customers likely can use other means to contact Genelec). This answer (we discuss this out-of-band) seems to have become default from Genelec side to almost all the threads in this forum. And when problems may have been fixed, it is never revealed to others in this forum. Why such secrecy?

    There seems to be also some 6 threads discussing GLM update without any answers. Time to shutdown this forum?

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