genelec 8330s show as offline even network cable pluged

I don't know why GLMv5 shows my speakers as offline. Cannot calibrate. Tried to switch speakers off, unpluged network cables out and in, unplugged usb cable out and in. Nothing helps. Rebooted also software and computer.

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Comments

6 comments
  • Official comment
    Marcel Schechter Community manager
    Rising star (Silver)
    Master (Platinum)

    We'll create a support ticket and will contact you soon! Greetings! Marcel

  • Misja Maununen

    Have you tried switching USB port on your computer?
    I have found that to work in GLMv4

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  • Thach Pham

    Seems that one of the network cable was broken even it was complete new.

    1
  • Kevin Thor Hansen

    I have a similar issue, mine will suddenly go offline so I have to keep replugging the USB cable in my MacBook to get a connection to them again. Really annoying to be honest.

    0
  • Marcel Schechter Community manager
    Rising star (Silver)
    Master (Platinum)

    Hi Kevin! Please go for Services > Get Support in GLM and make sure to attach your setup file (small checkbox, set by default). We'll have a look at it! Greetings!

    1
  • Kevin Thor Hansen

    Cool, just sent it in! 

    Best regards,

    Kevin

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